Is the price shown per person or per vehicle?

The price shown is the total cost for the vehicle, not the price per person, and includes all reasonably expected costs in undertaking your journey (ie, includes parking, fuel).

Can I book by telephone

We'll be happy to take your reservation by phone: call us on 01225 541000 between 9am and 7pm, UK time.

Do I need to pay a deposit?

For journeys which do not start in Bath, Frome, Trowbridge, Warminster or Westbury (ie, all journeys which start at an airport or dock) we do request a deposit payment of £25: this is done to ensure that we are notified of cancellations or amendments for collection points that we have to travel outside of our immediate area to undertake.

Do I have to share my transfer with anyone else?

No: when you make a reservation your transfer vehicle will only be for your party size as detailed on your booking form. We do not offer 'shared/shuttle' transfers therefore you will not be sharing the vehicle with strangers and your journey will be direct to your own destination.

I need to make multiple pick-ups or drop-offs en route

Please note that our prices are based on a direct journey only and include only one designated pick-up point and one designated drop-off point: should you need to make multiple stops during your journey please contact us first for assistance as this may incur extra milage/driving time and therefore increase the fare.

My inbound flight/arrival to the UK is delayed - what do I have to do?

We will watch your flight arrival status and aim to reach the airport for when it is due to land. We do appreciate SMS contact wherever possible with updates if possible. Should you flight be cancelled or if you are placed onto a flight with a different flight code please let us know immediately so that we may meet that flight instead. You should note that once your flight has landed you have upto 60 minutes to pass through baggage reclaim/passport control (this is the average time to pass through Heathrow Airport): excessive delays over this time may be charged (£25 per 60 minutes to cover wages, parking fees, etc).

Where do I meet the driver at the airport?

The pick-up point and procedure will be confirmed in your confirmation email. If you have chosen our 'Meet & Greet' service the driver will be waiting for you in the arrivals hall.

Who is operating my transfer?

Wherever possible all Taxi2Flight services are operated by Celtic Horizons vehicles although at times we may need to sub-contract your journey to a reputable alternative supplier. An emergency assistance telephone number will be included in your booking confirmation should you need to contact us out of hours.

I need to cancel my booking

Journeys cancelled 72 hours or more in advance of planned travel will receive a full refund of any fare payment made.
Journeys cancelled 12 to 72 hours in advance are subject to a 50% fare cancellation charge.
Journeys cancelled within 12 hours of planned travel are subject to a 100% cancellation charge (ie, no refund).

Do I need to tip the driver?

Tips are a discretionary extra payment for providing a good service (which all of our drivers and staff are expected to provide at all times): you are not obliged to tip however many customers do show their appreciation to the driver this way.

Can I smoke in the vehicle?

In compliance with UK law, smoking is not permitted in our vehicles.

The following terms & conditions apply to confirmed Taxi2Flight and Celtic Horizon bookings.

Confirmation of Booking
No booking should be assumed as confirmed until a full booking confirmation is received by the client. In the unlikely event that we are unable to complete a provisional online booking request you will be notified by email/telephone and a refund of any payment processed made.
Our tariff card/quotation system/online booking process does not constitute an offer of contract. All fares are deemed correct if not queried within (7) seven days and must be paid in full prior to the commencement of the journey. The company reserve the right to pursue outstanding sums owed through civil court.

Parking Charges
Other than airport parking charges (usually 60 minutes for meeting clients inside an airport terminal or 10 minutes at a designated airport drop-off/pick-up car park) or parking charges included during a planned tour reservation any additional car parking costs incurred during a stop at a clients request are not included in our fare. We cannot predict the costs of parking at places visited en route ‐ therefore it is up to the hirer to pay the parking charges on the day, the driver will produce a ticket as evidence of parking costs.

Client Behaviour
No alcohol is to be consumed within our vehicles at any time or under any circumstances. All alcohol transported must be stowed in the exterior luggage compartment.

Should the vehicle require valeting due to illness, negligence or alcohol illness a charge will be made of £90.00 for private hire vehicles and £100.00 for minibuses to cover cost of cleaning and subsequent loss of earnings.

Smoking in enclosed public spaces is against the law in the UK and is therefore not permitted in our vehicles

As a courtesty to other passengers who may use the vehicle after your journey hot food is not allowed to be consumed in the vehicle.

The company reserve the right to decline and cancel any booking and to request any passenger to leave the vehicle if it deems that his or her conduct to be incompatible to the comfort of the other passengers or the driver.

All our vehicles are fitted with seat belts that conform to current UK/EU regulations and all passengers are required to wear the seat belts whilst in the vehicle. The Company will not be held responsible for any claims resulting from the non or misuse of seat belts.

Your Journey With Us
Unless planned and reserved in advance and confirmed by Celtic Horizons or Taxi2Flight all routes travelled will be at the drivers discretion, in accordance with road, traffic and weather conditions, whether it is shortest/quickest route or not. Neither the company nor its agents, drivers or employees will be responsible for any delay howsoever caused by our vehicle routings, traffic delays or accidents.

Every endeavour is made to provide the type of vehicle that is requested, however, no liability will be accepted if this is not possible. An alternative vehicle of similar specification will be supplied in this event. We reserve the right to supply a higher specification vehicle, including those of other operators, than the one ordered. No additional charge will be levied provided that the extra seats or facilities or capacity are unused. Any terms and conditions imposed by such other operators through the Company shall be binding on the client/s as if the client/s had directly contracted such services.

The carriage of luggage is entirely at the owner's risk, the Company will not be held responsible for any damage to, or loss of personal property carried within the luggage area or within the passenger area of the vehicle. Whilst we endeavour to estimate the amount of luggage transported on airport transfers, we are restricted on luggage compartments sizes. It is strictly forbidden to load luggage in the aisle area or upon passenger seats in a car for obvious safety reasons. If we feel it is necessary to arrange for a larger vehicle to carry luggage in excess of notification this will be charged accordingly. Please note this does not necessarily equate with the number of persons carried.

Celtic Horizons, Taxi2Flight and our taxi operating partners shall use all reasonable endeavours to undertake your journey as requested and get you to your destination on time, but we shall not be liable for any loss due to delays in your journey. Under no circumstances shall Taxi2Flight and our operators be liable (in contract, tort or otherwise) for any loss of profits, business or for any indirect or consequential loss whatever.

Every endeavour is made for the faultless running of the vehicles, but no responsibility can be accepted for any breakdown whatsoever or any additional expense or loss incurred by the client/s or passenger/s thereafter. All vehicles are cleaned prior to departure, but no liability can be accepted for clothing, etc., being marked, stained or dirtied by road dirt, oil or grease from any part of the vehicles.

Fare Payment
If making a reservation where the first journey date is 14 days or more away your fare will become payable approximately 10 days before your first travel date with us and we will contact you with payment options (online or by phone). If your first journey date is 14 days or more away and you are arriving at an airport or dock you may be requested to make a deposit payment of £25.00 at the time of booking.
If your first journey date is within 14 days we request that payment is completed in full at the time of booking.
All payments are refundable less a 5% administration charge if your reservation is cancelled 72 hours or more in advance of planned travel (see Cancellations below).

Failure to complete payment of your fare by 72 hours in advance of your first journey with us may result in the automatic cancellation of your reservation.

Cancellations
Journeys cancelled 72 hours (3 days) or more in advance of planned travel (this is either your flight arrival time or the pick-up time we advise) you will receive a refund of any fare payment made less a 5% administration charge.
Journeys cancelled 12 to 72 hours in advance of planned travel are subject to a 50% fare cancellation charge.
Journeys cancelled within 12 hours of planned travel are subject to a 100% cancellation charge (ie, no refund).

If one journey of a return reservation is cancelled a pro-rated refund for that journey will be made, which is usually around 45-50% of the total fare.

Failure to complete payment of your fare by 72 hours (3 days) in advance of your first journey with us may result in the automatic cancellation of your reservation.

Additional Driver Waiting Time
We reserve the right to charge £25.00 per hour (or part hour) to cover additional driver waiting time and parking charges where delays to the start of your planned journey are caused directly or indirectly by the hirer (or a member of the hirers party).

Complaints
If you have a problem or complaint it is essential that you inform the driver or us by telephone immediately to allow us the opportunity to attempt to rectify any situation that is directly under our control.

If you wish to make a formal complaint, please notify our office in writing only no later than 7 days after your journey.

Individual amendments to these terms and conditions must be approved and underwritten by the directors of The Company.

Without prior notice: The Company reserves the right to amend, change, delete or add to these terms and conditions whenever necessary.