Taxi2Flight offers convenient, comfortable, reliable and cost effective airport, railway and docks transfer services from the Bath, Frome (north east Somerset) and Trowbridge, Westbury and Warminster (West Wiltshire) areas.
Taxi2Flight services are operated and offered as dedicated section of Celtic Horizons, a long established Frome-based private hire operator.
Wherever possible all Taxi2Flight services are operated by Celtic Horizons vehicles although at times we may need to sub-contract your journey to a reputable alternative supplier. The vehicle supplied for your journey will be suitable to carry up-to the maximum number of occupants shown on the booking form plus one standard sized suitcase per person. Should you know in advance that you are likely to carry extra or large suitcases/luggage please let us know in advance so that we may avoid any potential problems.
You may also wish to read our frequently asked questions.
Is the price shown per person or per vehicle?
The price shown is the total cost for the vehicle, not the price per person, and includes all reasonably expected costs in undertaking your journey (ie, includes parking, fuel).
Can I book by telephone
We'll be happy to take your reservation by phone: call us on 01225 541000 between 9am and 7pm, UK time.
Do I need to pay a deposit?
For journeys which do not start in Bath, Frome, Trowbridge, Warminster or Westbury (ie, all journeys which start at an airport or dock) we do request a deposit payment of £25: this is done to ensure that we are notified of cancellations or amendments for collection points that we have to travel outside of our immediate area to undertake.
Do I have to share my transfer with anyone else?
No: when you make a reservation your transfer vehicle will only be for your party size as detailed on your booking form. We do not offer 'shared/shuttle' transfers therefore you will not be sharing the vehicle with strangers and your journey will be direct to your own destination.
I need to make multiple pick-ups or drop-offs en route
Please note that our prices are based on a direct journey only: should you need to make multiple stops during your journey please contact us first for assistance as this may incur extra milage/driving time and therefore increase the fare.
My inbound flight/arrival to the UK is delayed - what do I have to do?
We will watch your flight arrival status and aim to reach the airport for when it is due to land. We do appreciate SMS contact wherever possible with updates if possible. Should you flight be cancelled or if you are placed onto a flight with a different flight code please let us know so that we may meet that flight instead. You should note that once your flight has landed you have upto 45 minutes to pass through baggage reclaim/passport control: delays over this time may be charged (£5 per 15 minutes to cover wages, parking fees, etc).
Where do I meet the driver at the airport?
The pick-up point and procedure will be confirmed in your confirmation email. If you have chosen our 'Meet & Greet' service the driver will be waiting for you in the arrivals hall.
Who is operating my transfer?
Wherever possible all Taxi2Flight services are operated by Celtic Horizons vehicles although at times we may need to sub-contract your journey to a reputable alternative supplier. An emergency assistance telephone number will be included in your booking confirmation should you need to contact us out of hours.
I need to cancel my booking
Where cancellations are made 24 hours before your scheduled pick-up time a full refund will be processed.
Do I need to tip the driver?
Tips are a discretionary extra payment for providing a good service (which all of our drivers and staff are expected to provide at all times): you are not obliged to tip however many customers do show their appreciation to the driver this way.
Can I smoke in the vehicle?
In compliance with UK law, smoking is not permitted in our vehicles.
All bookings are subject to our standard terms and conditions.
The following terms & conditions apply to confirmed Taxi2Flight and Celtic Horizon bookings.
No booking should be assumed as confirmed until a full booking confirmation is received. In the unlikely event that we are unable to complete a provisional online booking request you will be notified by email/telephone and a refund of any payment processed made.
Other than airport parking charges any additional car parking costs (unless stated on the invoice) are not included in the price. We cannot predict the costs of parking at places visited en route ‐ therefore it is up to the hirer to pay the parking charges on the day, the driver will produce a ticket as evidence of parking costs.
No alcohol is to be consumed within our vehicles at any time and under any circumstances. All alcohol transported must be stowed in the exterior luggage compartment. Should the vehicle require valeting due to negligence or alcohol illness a charge will be made of £90.00 for private hire vehicles and £100.00 for minibuses to cover cost of cleaning and subsequent loss of earnings.
Smoking in enclosed public spaces is against the law in the UK and is therefore not permitted in our vehicles
The company reserve the right to decline and cancel any booking and to request any passenger to leave the vehicle if it deems that his or her conduct to be incompatible to the comfort of the other passengers or the driver.
Unless otherwise instructed by the passenger all routes travelled will be at the drivers discretion, in accordance with road, traffic and weather conditions, whether it is shortest/quickest route or not. Neither the company nor its agents, drivers or employees will be responsible for any delay howsoever caused by our vehicle routings.
Every endeavour is made to provide the type of vehicle that is requested, however, no liability will be accepted if this is not possible. An alternative vehicle of similar specification will be supplied in this event. We reserve the right to supply a higher specification vehicle, including those of other operators, than the one ordered. No additional charge will be levied provided that the extra seats or facilities or capacity are unused. Any terms and conditions imposed by such other operators through the Company shall be binding on the client/s as if the client/s had directly contracted such services.
The carriage of luggage is entirely at the owner's risk, the Company will not be held responsible for any damage to, or loss of personal property carried within the luggage area or within the passenger area of the vehicle. Whilst we endeavour to estimate the amount of luggage transported on airport transfers, we are restricted on luggage compartments sizes. It is strictly forbidden to load luggage in the aisle of the coach or on passenger seats in a car for obvious safety reasons. If we feel it is necessary to arrange for a larger vehicle to carry luggage in excess of notification this will be charged accordingly. Please note this does not necessarily equate with the number of persons carried.
Taxi2Flight and our taxi operating partners ('operators') shall use all reasonable endeavours to undertake your journey as requested and get you to your destination on time, but shall not be liable for any loss due to delays in your journey. Under no circumstances shall Taxi2Flight and our operators be liable (in contract, tort or otherwise) for any loss of profits, business or for any indirect or consequential loss whatever.
Every endeavour is made for the faultless running of the vehicles, but no responsibility can be accepted for any breakdown whatsoever or any additional expense or loss incurred by the client/s or passenger/s thereafter. All vehicles are cleaned prior to departure, but no liability can be accepted for clothing etc., being marked, stained or dirtied by road dirt, oil or grease from any part of the vehicles. Any damage, breakages etc to the vehicle upholstery, trimmings or seat belts will be the responsibly of the hirer who will be invoiced for the necessary repairs.
Our tariff card/quotation system/online booking process does not constitute an offer of contract.
All our vehicles are fitted with seat belts that conform to current EU regulations, it is up to the hirer (not the driver) to ensure that passengers seat belts are worn. The Company will not be held responsible for any claims resulting from the non or misuse of seat belts.
All fares are deemed correct if not queried within (7) seven days and must be paid in full prior to the commencement of the journey. Any discounts given will be deemed null and void if this condition is not met. The company reserve the right to pursue outstanding sums owed through civil court.
Cancellations within 12 hours of the planned journey start time (or 'no shows') are liable to be charged at full fare rate unless they are for a local journey starting in Bath/Frome/West Wiltshire area when a call out charge of £30.00 will be levied. Cancellations made 48 hours or more in advance of planned travel will result in a refund of any deposit/fare paid. Cancellations within 48 hour of planned travel but more than 12 hours of planned travel will result in a refund of any fare paid less an administration charge equal to our standard deposit amount of £25.00.
We reserve the right to charge £25.00 per hour (to cover driver waiting and parking charges) for delays to your journey caused by the hirer (or a member of the hirers party).
If you have a problem or complaint it is essential that you inform the driver immediately, if you wish to make a formal complaint, please notify our office in writing no later than 7 days after your planned journey.
Individual amendments to these terms and conditions must be approved and underwritten by the directors of The Company.
Without prior notice: The Company reserves the right to amend, change, delete or add to these terms and conditions whenever necessary.
Give us a call on 01225 541000 between 9am and 7pm or email us and we'll be happy to assist. (US/Canada call toll free on 855 895 0165).